Medway Computers, 6 Anthonys Way, Rochester ME2 4NW - 01634 294 999 - Opening Hours, Mon - Fri 09:00 - 17:30 - Sat 9:00 - 12:00
IT Support
Free IT Audit
Local IT Support Services
Need IT Support? Contact Us NOW.
Managed IT Support
A managed IT support plan is essential for any business that wants to succeed in today’s environment. We’ll become your expert team and strategic IT partner, providing a bespoke service that’s tailored to your business needs. We’ll manage your complete IT estate and support your users, so you can focus on your commercial success.
Complementary IT Support
If your internal IT team is feeling a little stretched, or you’re an IT manager in need of more support, we can help. Our complementary IT support services can help enhance your capabilities, integrating seamlessly with your team and adding technical expertise when and where you need it.
Free IT Audit
We'll review your existing IT infrastructure and setup identifying any shortfalls and potential improvements.
Discover more ways we can help your business succeed
- IT Support
- Cyber Security
- Professional IT Services
- Managed Business Comms
- Business Continuity
- Cloud Solutions
- IT Solutions
Our Auditing Process
1. Review meeting
A member of our team will meet with you to gain an understanding of your business needs and an overview of your setup.
During the meeting they will ensure that they fully understand your business, any relevant history, and the reasons for your current IT infrastructure.
2. Performance of the Audit
We will then carry out the physical audit of your IT systems and benchmark your IT infrastructure against current industry best practice.
We have close partnerships with the developers of industry leading tools. Our team are trained and have enough experience to ensure accuracy.
3. Presentation of reports and findings
We will then report back with our findings and outline the current position of your IT systems, identifying any shortfalls and risks, and optionally suggest possible future improvements.
This can identify whether or not, for example, everything is operating efficiently, your assets are safe, and whether IT is contributing to your business objectives.
MEDWAY COMPUTERS – WEEE PROCESSING
NEW for OLD
If you are buying a new “Computer / Laptop / Mobile Phone / Tablet”, aka a Computer System, we will take in your old Computer System, but will give you back the Data Storage Disk (Hard Drive, SSD) where it can be removed for self-destruction, you will sign as having done so. If you want us to destroy the Data Storage Disk for you and issue you a Data Destruction Certificate, the charge for this is £40 + vat per item.
Repairs Not Completed
If you bring equipment into the store for repair, leave it for diagnostics, and decide not to proceed with the repair, you must collect this and dispose of it yourself. However, we will be happy to process it as a “New for Old” as above, but you must accept back and sign for the Data Storage Disk or pay a £30+vat disposal charge for the same. If you refuse to collect/pay for it we will issue you an invoice for payment. If you don’t make a payment, we will send it out for debt collection. Part of the Terms and Conditions of leaving us a potential repair is that you will need to pay for either the Diagnostics Charge, The Data Disposal Charge or both.
Exceptions
We do not process WEEE for individual component purchases, such as individual power supplies, hard drives, batteries etc. You will be provided with the replaced parts for your own disposal. However, if you wish us to process them, we will make a small charge for such as per our published scale of charges on our website and on display in the store.
Bulk Destruction of Data Storage Disks
If you have a lot of these to be processed, please ask us for a quote in the store. We have an external partner company who are accredited to handle secure waste, they collect via a point-to-point van approx. every month. We hold them securely in store until collected, whereupon they will process them and issue a Certificate of Data Destruction to us to pass on to you. We note the Data Storage Device serial numbers and them to our CRM system associated with your account.
We try our best to process most WEEE using selected partner companies, it's good for the environment and for all of us.