Medway Computers, 6 Anthonys Way, Rochester ME2 4NW - 01634 294 999 - Opening Hours, Mon - Fri 09:00 - 17:30 - Sat 9:00 - 12:00
Epson Express Centre
Epson Express Centre At Medway Computers
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With your local Epson Express Centre at Medway Computers, it's now easier than ever to keep your products performing at their peak. From replacement Epson ink and paper to troubleshooting, diagnosis and repair, you'll find all you need to keep your product in peak condition, including:
- Free advice.
- Highly trained engineers.
- A rapid repair service, normally on the day.
- If we need to replace your product, we will arrange a fast exchange service with direct delivery to the centre for collection or an address of your choice*.
- Comprehensive range of Epson inks, papers and accessories.
MEDWAY COMPUTERS – WEEE PROCESSING
NEW for OLD
If you are buying a new “Computer / Laptop / Mobile Phone / Tablet”, aka a Computer System, we will take in your old Computer System, but will give you back the Data Storage Disk (Hard Drive, SSD) where it can be removed for self-destruction, you will sign as having done so. If you want us to destroy the Data Storage Disk for you and issue you a Data Destruction Certificate, the charge for this is £40 + vat per item.
Repairs Not Completed
If you bring equipment into the store for repair, leave it for diagnostics, and decide not to proceed with the repair, you must collect this and dispose of it yourself. However, we will be happy to process it as a “New for Old” as above, but you must accept back and sign for the Data Storage Disk or pay a £30+vat disposal charge for the same. If you refuse to collect/pay for it we will issue you an invoice for payment. If you don’t make a payment, we will send it out for debt collection. Part of the Terms and Conditions of leaving us a potential repair is that you will need to pay for either the Diagnostics Charge, The Data Disposal Charge or both.
Exceptions
We do not process WEEE for individual component purchases, such as individual power supplies, hard drives, batteries etc. You will be provided with the replaced parts for your own disposal. However, if you wish us to process them, we will make a small charge for such as per our published scale of charges on our website and on display in the store.
Bulk Destruction of Data Storage Disks
If you have a lot of these to be processed, please ask us for a quote in the store. We have an external partner company who are accredited to handle secure waste, they collect via a point-to-point van approx. every month. We hold them securely in store until collected, whereupon they will process them and issue a Certificate of Data Destruction to us to pass on to you. We note the Data Storage Device serial numbers and them to our CRM system associated with your account.
We try our best to process most WEEE using selected partner companies, it's good for the environment and for all of us.