Medway Computers, 6 Anthonys Way, Rochester ME2 4NW    -    01634 294 999    -    Opening Hours, Mon - Fri 09:00 - 17:30 - Sat 9:00 - 12:00

The terms and conditions set forth below are a legal agreement between you (“the Client”) and Medway Computer Components and its associated companies (“the Supplier”). These terms and conditions shall apply to all goods and services supplied to “the Client” by “The Supplier”.
By accessing these terms and conditions, or by browsing this website, “the Client” acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you.
These terms and conditions do not affect “the Client’s” statutory rights.
Commission Agreement
By commissioning “The Supplier”, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.
Terms and Terminology
In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to The Supplier.
The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.
By commissioning “The Supplier”, “the Client” authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation is £30 to “the Client” and no work beyond the evaluation will be charged without explicit Client approval. The £30 is waived should you go ahead with a repair.
“The Supplier” when commissioned to carry out repairs also have the necessary permission from “the Client” to replace components with new or used devices of a similar or better design and capability.
“the Client” also authorises “The Supplier”, its employees and agents to receive and transport equipment to and from “the Client’s premises to the offices of” The Supplier”
Repair Order Process
To process your equipment repair we complete a booking in form and request the following information:

  • Name

  • Address

  • Landline contact number

  • Mobile contact number

  • Email address

  • Computer passwords (this is removed after the job is marked as completed and is not stored for longer than the job at hand)

  • Job/fault Description

  • After gaining your prior consent using the form we may to use your details collected for marketing purposes, surveys of your Service received and or for you to join our Newsletter straight to your inbox however, we will not rent, sell or past your details to any third party unless for legal reasons.

Client Legal Rights
“the Client” is the legal owner of the computer equipment handed over to us for repairs. It is also acknowledged that all data stored on the computer equipment is “the Client’s property and we are not permitted to access this data without the explicit permission of “the Client”, unless we are performing data recovery, checking a backup has worked or reconfiguring software which require us to do so.
Payment is due in full upon completion by acceptable means the payment methods we accept are cash, all major credit and debit cards and by prior Acceptance by invoice (business customers only). We unfortunately cannot accept payment by cheque, prior to the release of the equipment whether shipped to “the Client’s address or picked up from our shop.
If we have given prior agreement of Payment on Invoice, payment in full must be made within the dates and terms set out clearly on the invoice. Beyond these dates we reserve the right to add an additional 2.85% to the invoice total or £25 penalty onto the total invoice for each month of non-payment, whichever is the greater.
Overdue payments may place “the Client” on credit hold. This means no further services, repairs or equipment will be supplied or made available to “the Client” until all previous payments are paid in full. “The Supplier “may at its discretion withdraw facilities to allow a client to pay by invoice at any time.
  • All items returned will be required to be tested before any further action is taken to confirm they are faulty, do not function as per any specifications and have not been damaged by incorrect operation or installation by the Client.

  • Full refunds will only be given on items returned within 7 days, Unopened and unused and in a saleable condition.

  • Specially ordered items are not refundable, but at our discretion we may offer a restocking fee which shall not be less than 50% of the original purchase price.

  • Where applicable (if items are tested as faulty with original packaging and original receipt of purchase within 7days) will be refunded by the original payment method this cash or credit/debit card used when paying for the goods. Otherwise store credit with be issued up to 10 days after this time.

  • In circumstances when goods are supplied, you will only own these goods when payment in full is received.

  • Special orders of Accessories, Computer parts, hardware, and software or those that need to be specially ordered to complete a repair must be paid for in advance.

  • If a customer wishes to return an item for no other reason than they don’t like the goods, they have decided they want something better than the one they have purchased, then the same restocking fee system as above will apply, and it is discretionary at all times

Estimate for Repairs
Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. We reserve the right to take a deposit of up to 50% for goods and services prior to the commencement of the works.
The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by “the Client” either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions, agree to a flat fee diagnostic charge of £30 if I decline repair work for any reason. Medway Computers Components Ltd will credit this charge against the overall cost of any recommended repairs on the computer shown on the booking for if agreed and works carried out by us within 7 days of the date on the form.
Availability of Goods and Services
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services, we will not be held liable for any compensation or damages as a result of the non-performance.
Booking a Service
You can book a repair service by either calling to our premises where a member of the team will happily book in your equipment and give you are receipt.
Home or Business Call Out Requests
If you require a home or business call out this will incur additional charges which will be conveyed in the quotation for the repairs. Home or business call outs are subject to availability of suitable engineers and allocated on a first come, first serve basis.
These requests can be booked in person at our shop by email or telephone we will be confirmed by either telephone or by email when your call out is booked.
If a home or business call out is booked and access is not gained at the agreed allotted time “the Client” will be subject to a charge equivalent to 1 hour our standard hourly rate.
In the event when we cannot make the appointment at the agreed time due to factors beyond our control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If this happens and you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.
Cancellation of a Call Out Service Request
You may cancel an agreed home or business call out at any time up to 4 working hours prior to the agreed appointment time by telephone or email or in person in our store. Cancellations made within this time will be entitled to a full refund of any funds paid in advance.
If you cancel or change an appointment within 4 hours prior to the agreed time, “the Client” will be subject to a charge equivalent to 1 hour of our standard hourly rate.
Service or repair cancellations can be communicated by any of the following:
  • Email

  • Telephone

  • in person at our store

If no one over the age of 18 years is available when an engineer calls to “the Client’s premises, a note will be left confirming the call out. A new appointment can be re-scheduled however, “the Client” will be subject to a charge equivalent to 1 hour of our standard hourly rate in addition to the costs of the service or repairs.
Delivery of Goods and Services
At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.
If equipment is delivered back to “the Client” in a damaged or faulty state, you must inform us within 24 hours of the fault. We will arrange replacement or repair of this item. If you fail to inform us within 24 hours, we shall have no liability for the goods damaged on delivery. This does not affect your statutory rights.
Our Collection Policy
Any equipment left with “The Supplier “and unclaimed for 90days, may be sold to cover any outstanding payments or destroyed/recycled. Before disposal all personal data will be irrevocably destroyed to protect your privacy. We will make every effort to contact you using the means stated on this form, you must advise us if this information is inaccurate. if we are not able to reach you within this timeline regardless of the reason, you will require prior written agreement to extend this period before sale or disposal. After this period, “The Supplier “shall have no liability to “the Client” or any third party.
Non-Compatible Software and licencing
if “the Client’s device’s operating system is reloaded, programs such as Microsoft Office, Word, Excel, Anti-Virus Software etc may not be present on receipt of my repaired device and “the Client” understand they will need to provide the original installation media or the logon details needed to re-install these software, which in all cases must be owned and licensed to the customer.
“the Client” understands and accepts that some software applications even when providing licensing and media may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. We cannot accept any responsibility for this.
Backing Up Data
The Supplier will make every possible effort to preserve “the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that “the Client’s data and files will remain intact after the repairs.
Charges will be incurred if “The Supplier “has to perform a lengthy backup procedure to protect “the Client’s own data in order to complete the repairs.
We cannot be held responsible for the following during the repairs:

  • Loss or corruption of data, files, information or records;

  • Any loss of business goodwill

  • Any losses attributed to the interruption to business activity while equipment is out of service for repairs

  • Failure by “the Client” to follow our reasonable recommendations, instructions and advice to back up data

  • Any losses you may suffer arising from failure to use anti-virus software

  • Any loss considered to be unforeseeable

  • Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection.

  • The Supplier will not be liable for any damage caused to other equipment by parts supplied following any repair

  • An inability to reinstall your software due to lack of legal licensing, availability of installation media or links, or invalid serial numbers and activation codes

Confidentiality of Data Stored on Computer Equipment
The Supplier, its Employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from “the Client’s equipment during the service or repair. Unless there is a legal reason to do so.
Limited Liability
Whilst “The Supplier “shall make every effort to preserve the integrity of equipment left for repair or service “the Client” agrees not to hold “The Supplier “liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc. some non-serviceable and sealed devices (such as iPads / Tablets etc) are impossible to dismantle for diagnosis or repair without physically damaging the device to gain entry into it and the worst case cost will be included in the quote the cost to carry out this repair work on your device.
Additionally, “The Supplier “cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
“The Suppliers” liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
Furthermore, should “The Supplier”, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at “the Client’s own risk and accordingly “The Supplier “ shall not be held liable for any such losses associated with such advice or recommendations.
“The Supplier” provides a 30-day warranty on labour only repairs carried out on computer equipment requested by “the Client”. “The Supplier “makes no warranty for data or computer files either expressed or implied. “The Supplier “disclaims any data warranty of any kind. If the same problem re-occurs within 30 days of the original repair, we will undertake the repair again without charge. However, charges will be incurred should additional parts are required. This warranty excludes faults caused by viruses or software issues or those caused by misused and or damage caused by “the Client”.
All computer parts supplied by “The Supplier “are new unless otherwise stated and agreed with “the Client” and come with a 1-year manufacturer’s warranty from the date of the repair. In some instances, we may offer “the Client” second hand or used parts at a reduced cost. “the Client” will be consulted if they are willing to accept second hand or used parts prior to fitting. No warranty will be provided with second hand or used parts.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair.
Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to a computer system or its components supplied by “The Supplier “under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
Manufacturers Warranties
During the performance of our services, we may affect a manufacturer’s warranty validity. It is “the Client’s responsibility to determine the consequences of our services on any manufacturer’s warranty and take the appropriate action necessary, prior to engaging the service. We are not responsible for any loss of warranty.
If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.
If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.
This Agreement
All contracts formed between “The Supplier “and “the Client” shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.
Each party agrees that any disputes not resolved by the normal complaint’s procedure will be submitted to the court within the jurisdiction of Great Britain.
Correctness of Information and Disclaimer
Although every effort is always made to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. “The Supplier “expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. We shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that all published fees for services, repairs and or products are subject to change without prior notice.
The Supplier has the right, at their discretion, to refuse the supply of goods and services.
The Supplier reserves the right to change their terms and conditions at any time without prior notice.

All prices within this document exclude VAT at prevailing rates. All prices are liable to change without notice, and you should contact “The supplier” to receive the latest prices.



If you are buying a new “Computer / Laptop / Mobile Phone / Tablet”, aka a Computer System, we will take in your old Computer System, but will give you back the Data Storage Disk (Hard Drive, SSD) where it can be removed for self-destruction, you will sign as having done so. If you want us to destroy the Data Storage Disk for you and issue you a Data Destruction Certificate, the charge for this is £40 + vat per item.

Repairs Not Completed

If you bring equipment into the store for repair, leave it for diagnostics, and decide not to proceed with the repair, you must collect this and dispose of it yourself. However, we will be happy to process it as a “New for Old” as above, but you must accept back and sign for the Data Storage Disk or pay a £30+vat disposal charge for the same. If you refuse to collect/pay for it we will issue you an invoice for payment. If you don’t make a payment, we will send it out for debt collection. Part of the Terms and Conditions of leaving us a potential repair is that you will need to pay for either the Diagnostics Charge, The Data Disposal Charge or both.


We do not process WEEE for individual component purchases, such as individual power supplies, hard drives, batteries etc. You will be provided with the replaced parts for your own disposal. However, if you wish us to process them, we will make a small charge for such as per our published scale of charges on our website and on display in the store.

Bulk Destruction of Data Storage Disks

If you have a lot of these to be processed, please ask us for a quote in the store. We have an external partner company who are accredited to handle secure waste, they collect via a point-to-point van approx. every month. We hold them securely in store until collected, whereupon they will process them and issue a Certificate of Data Destruction to us to pass on to you. We note the Data Storage Device serial numbers and them to our CRM system associated with your account.

We try our best to process most WEEE using selected partner companies, it's good for the environment and for all of us.

MEDWAY COMPUTERS -   Medway Computers, 6 Anthonys Way, Rochester ME2 4NW    -    01634 294 999    -    Opening Hours, Mon - Fri 09:00 - 17:30 - Sat 9:00 - 12:00
Company reg. 3852749    - VAT no.725081549