The terms and conditions set forth below are a legal agreement between you (“the Client”) and Medway Computer Components and its associated companies (“the Supplier”). These terms and conditions shall apply to all goods and services supplied to “the Client” by “The Supplier”.
By accessing these terms and conditions, or by browsing this website, “the Client” acknowledges that they have read, understood and agree with the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to you.
These terms and conditions do not affect “the Client’s” statutory rights.
By commissioning “The Supplier”, you are entering into a contract with us. The following terms and conditions set forth are our obligations to you and what you are agreeing to.
Terms and Terminology
In these terms and conditions, references such as “our”, “we”, “us” and “their” refers to The Supplier.
The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.
By commissioning “The Supplier”, “the Client” authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved. The evaluation is £30 to “the Client” and no work beyond the evaluation will be charged without explicit Client approval. The £30 is waived should you go ahead with a repair.
“The Supplier” when commissioned to carry out repairs also have the necessary permission from “the Client” to replace components with new or used devices of a similar or better design and capability.
“the Client” also authorises “The Supplier”, its employees and agents to receive and transport equipment to and from “the Client’s premises to the offices of” The Supplier”
Repair Order Process
To process your equipment repair we complete a booking in form and request the following information:
Landline contact number
Mobile contact number
Computer passwords (this is removed after the job is marked as completed and is not stored for longer than the job at hand)
After gaining your prior consent using the form we may to use your details collected for marketing purposes, surveys of your Service received and or for you to join our Newsletter straight to your inbox however, we will not rent, sell or past your details to any third party unless for legal reasons.
All items returned will be required to be tested before any further action is taken to confirm they are faulty, do not function as per any specifications and have not been damaged by incorrect operation or installation by the Client.
Full refunds will only be given on items returned within 7 days, Unopened and unused and in a saleable condition.
Specially ordered items are not refundable, but at our discretion we may offer a restocking fee which shall not be less than 50% of the original purchase price.
Where applicable (if items are tested as faulty with original packaging and original receipt of purchase within 7days) will be refunded by the original payment method this cash or credit/debit card used when paying for the goods. Otherwise store credit with be issued up to 10 days after this time.
In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Special orders of Accessories, Computer parts, hardware, and software or those that need to be specially ordered to complete a repair must be paid for in advance.
If a customer wishes to return an item for no other reason than they don’t like the goods, they have decided they want something better than the one they have purchased, then the same restocking fee system as above will apply, and it is discretionary at all times
in person at our store
Loss or corruption of data, files, information or records;
Any loss of business goodwill
Any losses attributed to the interruption to business activity while equipment is out of service for repairs
Failure by “the Client” to follow our reasonable recommendations, instructions and advice to back up data
Any losses you may suffer arising from failure to use anti-virus software
Any loss considered to be unforeseeable
Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection.
The Supplier will not be liable for any damage caused to other equipment by parts supplied following any repair
An inability to reinstall your software due to lack of legal licensing, availability of installation media or links, or invalid serial numbers and activation codes
MEDWAY COMPUTERS – WEEE PROCESSING
NEW for OLD
If you are buying a new “Computer / Laptop / Mobile Phone / Tablet”, aka a Computer System, we will take in your old Computer System, but will give you back the Data Storage Disk (Hard Drive, SSD) where it can be removed for self-destruction, you will sign as having done so. If you want us to destroy the Data Storage Disk for you and issue you a Data Destruction Certificate, the charge for this is £40 + vat per item.
Repairs Not Completed
If you bring equipment into the store for repair, leave it for diagnostics, and decide not to proceed with the repair, you must collect this and dispose of it yourself. However, we will be happy to process it as a “New for Old” as above, but you must accept back and sign for the Data Storage Disk or pay a £30+vat disposal charge for the same. If you refuse to collect/pay for it we will issue you an invoice for payment. If you don’t make a payment, we will send it out for debt collection. Part of the Terms and Conditions of leaving us a potential repair is that you will need to pay for either the Diagnostics Charge, The Data Disposal Charge or both.
We do not process WEEE for individual component purchases, such as individual power supplies, hard drives, batteries etc. You will be provided with the replaced parts for your own disposal. However, if you wish us to process them, we will make a small charge for such as per our published scale of charges on our website and on display in the store.
Bulk Destruction of Data Storage Disks
If you have a lot of these to be processed, please ask us for a quote in the store. We have an external partner company who are accredited to handle secure waste, they collect via a point-to-point van approx. every month. We hold them securely in store until collected, whereupon they will process them and issue a Certificate of Data Destruction to us to pass on to you. We note the Data Storage Device serial numbers and them to our CRM system associated with your account.
We try our best to process most WEEE using selected partner companies, it's good for the environment and for all of us.